Please read these Terms & Conditions carefully before using our website or making a booking. These terms are intended to ensure a clear understanding between Dhow Cruise Dubai and all website visitors, guests, and customers.
1. Website Use
By accessing this website, you agree to use it only for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the website.
- You must not use this website for fraudulent, unlawful, or misleading purposes
- You must not attempt to interfere with the website’s security, performance, or functionality
- You must not submit false booking information or impersonate another person or business
- You are responsible for ensuring that the information you provide is accurate and complete
2. Bookings & Reservations
All cruise bookings and reservation requests are subject to availability and confirmation. Submission of a form or inquiry does not automatically guarantee a confirmed reservation unless communicated by our team.
- Bookings may require full or partial payment in advance
- Reservation details must be checked carefully before final confirmation
- Guests are responsible for providing accurate contact information and booking details
- Special event and group bookings may require additional coordination and confirmation
A reservation is considered confirmed only after payment, confirmation message, or formal communication from Dhow Cruise Dubai, depending on the booking arrangement.
3. Pricing & Payments
Prices displayed on our website or shared by our team are subject to change without prior notice unless a confirmed reservation has already been secured.
- All rates may vary based on season, demand, event dates, package type, or special requirements
- Additional charges may apply for transfers, upgrades, decorations, or custom event arrangements
- Payments must be made using approved methods provided by our team or booking platform
- Failure to complete payment on time may result in cancellation of the booking request
4. Cancellations & Refunds
Cancellation and refund terms may vary depending on the package booked, the event type, and how close the cancellation is to the scheduled cruise date.
- Some bookings may be non-refundable once confirmed
- Refund eligibility may depend on the timing of the cancellation request
- No-shows or late arrivals may not qualify for refunds or rescheduling
- Private event or group reservations may have separate cancellation conditions
You should update this section to reflect your exact cancellation, refund, rescheduling, and no-show policy before publishing this page.
5. Guest Responsibilities
Guests are expected to arrive on time, follow crew instructions, and behave respectfully during the cruise experience. Dhow Cruise Dubai reserves the right to deny boarding or remove any guest whose behavior is disruptive, unsafe, or inappropriate.
- Guests should arrive within the advised reporting or boarding time
- Children should be supervised by parents or guardians at all times
- Guests must follow health, safety, and onboard conduct instructions
- Damage caused by a guest may result in additional charges or legal action where applicable
6. Service Changes
We reserve the right to modify, reschedule, substitute, or cancel any cruise service, timing, route, menu, entertainment, or operational detail due to weather conditions, safety requirements, technical issues, government regulations, or other circumstances beyond our reasonable control.
In such cases, we will make reasonable efforts to inform guests promptly and provide available alternatives where possible.
7. Liability Disclaimer
While we aim to deliver a high-quality and safe experience, Dhow Cruise Dubai shall not be held liable for any indirect, incidental, or consequential loss arising from the use of this website or participation in our services, except where required by applicable law.
- We are not responsible for delays caused by external factors beyond our control
- We are not liable for loss of personal items unless otherwise required by law
- Guests participate in activities and services at their own risk, subject to applicable local laws
8. Intellectual Property
All website content, including text, images, graphics, branding, layout, and design elements, is the property of Dhow Cruise Dubai or its content providers unless otherwise stated.
You may not reproduce, copy, distribute, modify, publish, or use any content from this website without prior written permission.
9. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the United Arab Emirates. Any disputes arising in connection with these terms shall be subject to the appropriate jurisdiction and legal process.
10. Contact Us
If you have any questions regarding these Terms & Conditions, our booking process, or website usage, please contact us using the details below.
Update this page with your exact cancellation policy, refund terms, rescheduling process, boarding rules, payment conditions, and any package-specific restrictions that apply to your business.