Refund Policy

1. Booking Confirmation

A booking is considered confirmed once payment has been received and confirmation has been shared by our team. Please review your booking details carefully at the time of confirmation to ensure all information is correct.

• Booking confirmation is subject to availability
• Guests should verify date, time, and guest details before travel
• Special arrangements should be requested in advance

2. Cancellation Policy

Cancellation requests must be made through our official contact channels. Refund eligibility may depend on how early the cancellation request is submitted before the scheduled cruise date.

• Cancellations requested well in advance may be eligible for a partial or full refund, depending on the booking terms
• Last-minute cancellations may not qualify for a refund
• Special event, private charter, or group bookings may have separate cancellation terms

3. Refund Eligibility

Refunds may be issued when a cancellation request meets the applicable policy conditions. Approved refunds will be processed using the original payment method unless otherwise agreed.

• Eligible cancellations may receive a refund according to the timing and booking type
• Refunds may be reduced where third-party charges or processing fees apply
• Private event and custom bookings may be subject to separate refund conditions

4. Rescheduling Policy

We understand that plans can change. Depending on availability, guests may be able to reschedule their booking instead of requesting a refund.

• Rescheduling requests should be submitted as early as possible
• New dates are subject to availability
• Fare differences may apply if the new date or package has different pricing

5. Late Arrival / No-Show

Guests are responsible for arriving on time at the designated boarding point. Failure to arrive on time may result in a missed departure.

• No refunds are generally provided for missed cruises due to late arrival
• No-shows may be treated as fully used bookings
• Guests are encouraged to arrive early to avoid boarding issues

6. Weather & Operational Changes

In rare cases, cruises may be delayed, rescheduled, or cancelled due to weather conditions, safety concerns, government restrictions, technical issues, or operational requirements.

• Where possible, an alternative date may be offered
• If rescheduling is not possible, an appropriate refund or credit may be considered
• Operational decisions are made with guest safety and service quality in mind

7. Refund Processing Time

Once a refund is approved, the time required for the funds to appear in your account may vary depending on your bank, payment provider, or card issuer.

• Approved refunds may take several business days to process
• Processing time may vary by payment method and financial institution
• Guests should contact their bank if there is an unusual delay after confirmation

8. Non-Refundable Cases

Some bookings or situations may not qualify for a refund, depending on the nature of the reservation and the timing of the request.

• No-show bookings
• Late arrivals after boarding has closed
• Last-minute cancellations outside the approved window
• Custom event packages where preparation costs have already been committed
• Non-refundable promotional or discounted bookings, if stated at the time of purchase

9. Contact Us

If you have any questions regarding cancellations, rescheduling, or refund requests, please contact our team using the details below.